Nov 12, 2009
An Important Message
Hello Label Tulip customers and friends! I am deeply sorry for the time it has taken me to communicate to everyone -- I know many of you have tried to contact me and have been unable to do so. I have been sick for quite some time and unable to look at myself type on the computer -- I saw a dr on Monday and although I need testing to confirm it, he thinks I have Meniere's Disease, a form of motion sickness. I have been taking Dramamine for several days now and it seems to be working. Thank goodness! I have had a lot to catch up on but can assure you that by the end of this weekend, everything will be on time. I have also hired someone to help me kit and ship each month; in retrospect I should have done this when I took over, but I wasn't sure if I would need the help or not -- part of the learning curve in taking over a new business!
The October Kits are shipping out today and tomorrow. I had a usps pickup scheduled for Monday but the postman did not show. Although members are billed between the 10th and the 14th, kits normally ship between the 20th and the 24th of each month -- this gives our customers enough time to add any additional add-ons or products you might want for a minimal additional fee for shipping. So, I'm running about 2 weeks late on the shipment and I truly apologize for that and greatly appreciate your patience and understanding. If you are still uncertain about Label Tulip's schedule, or if you would like to see additional dates, please visit http://www.labeltulip.com/schedule.shtml
November kits are on time and scheduled to be released on the 15th, with our customer-only pre-release scheduled for the 14th. November kits will be shipped during regularly scheduled shipping dates, 20th-24th.
This message will be posted on our message boards as well. I again appreciate everyone's patience and understanding throughout this month as I've struggled to figure out what is going on, it has been a hard month and I feel so bad that many of you have not been replied to in a timely manner. I can assure you that this will not continue to happen.
Many Thanks and Hugs,
There have been a few questions regarding the September kits: All of the September kits have been shipped; if you have not received your September kit or a shipping notice regarding your kit, please email us and let us know at firstname.lastname@example.org Thanks!
Posted by Jen at 9:37 AM